26th October, 2017
On Monday 2 and Tuesday 3 October 2017, EUIPO welcomed the third edition of an external audit on the quality of its opposition decisions.
In its 2020 Strategic Plan, EUIPO established the goal of enhanced customer-driven quality services. It is hoped that a more user-oriented approach that focuses on the quality of EUIPO’s products and services will achieve this goal. In this context, the Stakeholder Quality Assurance Panels (SQAP) is an innovative project aimed at involving users in the quality management of the Office and Opposition decisions.
This is the third of a series of quarterly pilot audits in 2017 handled by SQAP. The main objective of this project is to involve stakeholders in the Office’s quality processes, in order to bridge the gap between the users’ perception of quality and the internal quality measurement results.
During the two days, 14 auditors, representing eight User Associations studied EUIPO opposition decisions to assess quality in accordance with the established Office criteria. The studies are conducted on a sample of decisions already checked ex-post and apply the same quality testing methodology.
Elia Sugrañes represented FICPI and expressed FICPI’s thanks for and interest in this project. FICPI has long supported efforts to ensure high quality decisions and conveyed this view in bilateral meetings with EUIPO in past years.
The organisation and work done by EUIPO should be applauded and encouraged.